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Privacy Policy

Your privacy is protected by our website provider & cookies are used to process your orders (necessary cookies) and to help us with personalised marketing (additional cookies). Read more below.

Lone Samone (“we” or “us”) is committed to protecting your personal information when you are using www.lonesamone.com

 

We want our services to be safe and enjoyable environments for our audience. This Privacy Policy relates to our use of any personal information you provide to us through our website.

1. Who are we?

LoneSamone is responsible for the processing of your personal data in association with our online store and we make the decisions regarding the personal data we collect from you. We are governed by the laws of England and Wales and all parties submit to the jurisdiction of the English Courts. 

2. How do we collect your data and why?

Personal data is any data that can be used to identify you as a person. We use both necessary (in processing your order and payment) and optional cookies to collect that data. LoneSamone collects data in the following ways:

 

a. Placement and delivery of an order

 

If you place an order through our website or social media, we collect your name, e-mail, billing information, and shipment address in order to process and 

 complete and deliver your order. In addition, we also offer you the option to store your credit card details in an encrypted and inaccessible format. We do not have access to your bank details, as these are kept securely by our payment providers.

 

b. Your shopping and website experience

 

To make your shopping experience enjoyable, we collect personal data about your orders. We use this data to personalize our marketing efforts and recommend products you might be interested in on our online store. We may also use this data to further optimize our marketing in order to make it relevant to you. If you have placed items in your shopping cart while using an online account but have not checked out these items, we may send you an abandoned cart email informing you that the items are still for sale, or we might recommend products that relate to your session on our website. For this purpose, we collect data about which items are placed in your cart.

 

c. Optimizing general marketing and website

 

The data and feedback we collect about the use of our online store help us to develop and improve the website and other related services.  We collect and store data regarding your online and offline purchase history and behaviour on our website, CRM, media and e-mail data in a Data Management Platform (DMP), which is WIX, our platform provider. We may also store data received from other parties (including data vendors and social media) in our DMP. We analyse the data collected to target a specific audience, to match your data with customers that have a similar profile, to link devices that you use, and to show you targeted ads and offers, and to customize your online experience or ship products to you that you purchase offline.

 

d. Contact via Contact page

If you contact our customer service, we will collect your email address (and any additional data you may provide us with) to be able to respond to your enquires or to provide better service.

 

e. Recommend products

 

We will inform our customers (or potential customers after their consent) about new products, offers, and other promotional activities by subscribing to our page. You can choose to not subscribe to us and still make a purchase, and vice versa. If you no longer want to receive these updates, you can unsubscribe by using the relevant opt-out button in the email footer or alternatively send an e-mail to naomi@lonesamone.com

 

3. What do we need your data for?

We only collect and further process your personal data for the purposes mentioned in the previous section. We will ask for your consent before using your personal data for purposes other than those listed above. By obtaining your consent, we are able to use automated decision-making both in advertising and on our website and to personalize your experience with us.

 

4. How may we share your data?

We may share your personal data with our third-party service providers for the reasons listed above, including, but not limited to:

 

Wix website- to host our servers

Klaviyo – our e-mail marketing provider

Social media platforms (such as Pinterest, Instagram and Facebook) - to show you personalized messages and advertisements

 

These service providers are granted access to some or all of your personal data as necessary for the purposes described above and may use cookies or other automatic collection technology on our behalf. The service providers are contractually restricted by way of a data processing agreement in the way they may process your personal data

 

We reserve the right to disclose your personal data to official authorities or third parties to the extent we reasonably believe that disclosure is required by law, or to protect your or others’ rights, property or safety.

5. Consent

 

By the following acts you give us your consent to process your personal data:

 

·   Placement of an order;

·   Creating an online account;

·   Using our Google Forms for Rental or Tailor Made services

·   Contacting our customer service

 

  1. Necessary data

We cannot process your order and delivery your items without certain personal information, such as name and address. We also require your email to deliver online receipt.

 

  1. Optional data

 

We may process your personal data for the purposes of our legitimate interests, except where such interests are overridden by your interests or fundamental rights and freedoms.

 

·   Personalize our website;

·   Recommend products that you may be interested in;

·   Optimize our marketing;

·   Develop and improve the functionality of our website and social media platforms;

 

If you’d like to be removed from optional data collection, please contact us.

 

6. Data storage

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Our webshop may include links to website(s) operated by third parties. Such third parties may collect personal data from visitors to their website(s).

 

7. How long do we keep your data for?

 

We only hold the data for as long as necessary.

We keep your data for a minimum of 24 months for tax reasons, as well as to offer you the best customer service. Please let us know if you’d like your information removed or amended. We also aim to remove inactive accounts from our list, so if you do not take any actions within our email marketing flow, we will remove your data from our database after 24 months of inactivity.

 

8. Your privacy rights

 

Under applicable privacy laws (General Data Protection Regulation (GDPR)), you have, the right to:

 

·   Ask for access to your personal data (access);

·   Ask to change or correct your personal data (rectification);

·   Ask to delete your personal data (erasure/right to be forgotten). Please note that although we will grant a request to delete information if required by law, in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes;

·   Ask to restrict the processing of your personal data (restriction);

·   Object to the (further) processing of your personal data if we have processed your data based on our legitimate interests (objection).

 

If you would like to know more or would like to invoke your rights, please contact us.

 

9. We reserve the right to amend this Privacy Policy at any time, and you will be notified if changes to the policy are published

 

10. Minors providing personal data

Persons below the age of 18 may only provide personal data to LoneSamone if they have written consent from one of their parents or a legal guardian who has read this privacy statement.

 

 

11. Contact

LoneSamone is responsible for the processing of your personal data and acts as the controller. If you have any questions, feedback or want to know more about how your personal data is processed, or if you want to access, correct, or remove your personal data, please contact us at naomi@lonesamone.com. You may write to us at:  LoneSamone, 24 Hythe Close, Royal Tunbridge Wells, TN4 0NG, UK. 

Cookie Policy

We use necessary cookies to make our site work. These cookies are set automatically. When you consent to it, we also use other cookies to improve the way our site works, measure how it is used and provide relevant advertising to you.

1. What are cookies?

Cookies are small text files set on a site to help operate and support its functionality. They collect and store certain information about the way a site is used and can help a site integrate with other third-party sites. Pixels and tags are similar technologies. For convenience, we refer to all of these as cookies.

Cookies can be set by us or, in some cases, by external third-party services who we allow to run on our site, which may include analytics. Cookies set by us are referred to as 'first party cookies', whereas cookies set by external third party services allowed to run on our site are referred to as 'third party cookies'.

We may also refer to 'session cookies', which expire at the end of a user's browsing session (usually when a user exits their browser), and 'persistent cookies', which are stored on your device for a longer period and in between sessions.

2. Why do you use cookies?

Our site uses cookies to enable certain functionality, such as security and accessibility. These cookies are necessary and set by default. You can disable these cookies by changing your browser settings, but doing so may mean that our site does not work properly.

When you consent to it, our site also uses the following cookies for the following reasons:

·    Preference & Functional Cookies - to allow our site to remember you when you return, as well as what choices you previously made, such as what currency you selected or your choice of language;

·   Performance & Statistics Cookies (sometimes called analytical cookies) - to recognise and count the number of visitors on our site, and to collect other information about how you use our site, such as what pages you previously visited and what links you previously clicked on. These are sometimes third-party cookies; and

·   Marketing & Advertising Cookies (sometimes called targeting cookies) - to collect information about your online activity to help advertisers deliver, for example, more relevant information to you. We may also share this information with third parties for this purpose.

3. How can I consent/dissent?

You can accept cookies by clicking Accept in our pop up bar, or you can decline the usage of cookies. You can also disable cookies in your browser's settings menu.

Our site will only use necessary cookies without your permission – we need your permission to set all other cookies. The cookie consent mechanism does not affect the way that necessary cookies are used. As we set out above, if you would prefer necessary cookies not to be set, you can change your browser settings, but this may mean that our site no longer works properly.

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