top of page

Shipping & Returns

Shipping & Postage

At LoneSamone, we take pride in our slow fashion approach which is why all of our garments are made to order individually for each customer. Please allow up to 3 weeks for your order to be dispatched.

 

Shipping is free in England, international rates are calculated at checkout. All orders are shipped with tracking to ensure your item reaches you safely. Our orders are posted in minimal paper packaging for easy recycling. If you have any questions or concerns regarding shipping, please don't hesitate to contact us at naomi@lonesamone.com

Please note: we can't control delay, loss, or damage caused by inappropriate handling by the courier. However, we're happy to contact the delivery company on your behalf and provide all the useful information and documents needed for the compensation.

Return & Exchange Policy

We want to ensure you are happy with your new clothes, so we do offer refunds & exchanges on all our products, as long as they haven't been customised. Simply contact us within 7 days of receiving your order (as stated on tracking) using the form below.

If your return is accepted we will & send you the confirmation with return postage details. Your refund will only be issued when we receive the products and they are clearly unworn and still with tags. We can refuse your refund in special cases, please get in touch with any questions.

Please note that we are a small business that makes to order, so please make a considerate purchase with us. The total amount paid for your order (excl. shipping)  will be refunded using the payment method used when placing the order. 

Return Form

Return Form

Would you like to exchage it for a different product?

Thanks for submitting!

Submit this form within week of receiving the order, we will be back with confirmation shortly. Alternatively you can Contact Us.

bottom of page